complaints policy

Dear Participant:
We appreciate your input to further assist us in improving our service quality. Please use the section 1 of this form to reflect any feedback in relation to your experience with our service. Please complete section 2 of the following form in the unfortunate event of any complaint. A formal investigation will commence once we receive the completed form. If you require assistance in the completion of this form, please contact us with provided details. Please send the completed form to: ashleigh@sensibleminds.com.au or contact 0452330011. Anonymous feedbacks/ complaints are accepted. Please email detail of your feedback/complaint anonymously to ashleigh@sensibleminds.com.au. You may provide as much detail as you wish, and may use this form amended to your discretion.
Alternatively you may raise/escalate your complaint directly to the NDIS Commission by:

• Phoning: 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged.
• National Relay Service and ask for 1800 035 544.
• Completing a complaint contact form at the NDIS Quality and Safeguards Commission website